Applicant Personal Information Collection Statement
Please Read Carefully – This contains important information about Privacy
Manulife Financial Corporation and its subsidiaries (collectively called “Manulife” or referred to as “our company”) in this Personal Information Collection Statement (“Privacy Statement”) are committed to protecting the privacy and security of all personal information and sensitive personal information (collectively called “personal information”) in our care. This Privacy Statement explains our company’s personal information handling practices and applies to any personal information that we obtain about you (directly from you or from third parties) during the application and recruitment process.
We encourage you to read this Privacy Statement and Manulife’s Global Privacy Policy before providing any personal information to us. At all times we reserve the right to amend this Privacy Statement.
We will collect, use, process, store, disclose and access your personal information in accordance with this Privacy Statement, and always in fair and legal ways.
What information we collect about you
We only collect personal information about you that we require for the purposes identified below. We may collect any of the following types of personal information:
Personal information does not include anonymous or de-identified data.
As part of our application process, in some cases you will be given the choice of whether to provide us with certain information, and this will typically be noted at point of collection. For example, in the case of protected characteristic (e.g., ethnicity, gender, sexual orientation, citizenship and disability status), we collect information voluntarily for the purposes of supporting, attracting, engaging, developing, employing, reporting on, and promoting a diverse workforce, maintaining accurate employment records and administrative processes, and complying with government reporting and other regulatory requirements. When we are required by law to report data, we will not identify any specific individual.
How we use your information
We only use your personal information where applicable law permits or requires it in connection with carrying out our application and recruitment process, to comply with a legal obligation applicable to us for our legitimate business interests or the legitimate legal or business interests of third parties, or with your consent if applicable law requires consent. We use your personal information for the following or comparable purposes:
We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. Analysis and/or processing of your information using data and analytics technologies and automated processing tools helps us to make decisions of your suitability for the position for which you apply, to automate repetitive tasks, to improve candidate experiences and to offer options such as chatbots. Where a decision is made using data and analytics technologies and/or automated processing and you wish to ask us about the reasons, principal factors and parameters that led to the decision, to correct information on which an automated decision was made or to review the decision, please contact HRDataPrivacy@manulife.com to initiate an inquiry.
How we access and disclose your information
Your personal information will, from time to time, be:
When we disclose your personal information to third party business partners, service providers, and/or contractors we require them to protect it in ways that are consistent with our privacy policies and practices and not use it for their own commercial purposes.
Personal information collected by our company is not sold to any third parties.
How we safeguard your information
We take the security of your personal information seriously. We protect your personal information with security safeguards that are appropriate to the sensitivity of the information, and designed to prevent unauthorized access, release, modification, or use.
How long we keep your information
Your personal information will be kept only as long as needed to satisfy the purposes for which it was collected or as required by our records retention policy or allowed by law.
If you are not a successful candidate, your application data, including personal information, will be retained in accordance with our records retention policy, or for such other duration as required by applicable law.
How we transfer your personal information across borders
Where permitted by applicable law, your personal information may be subject to interprovincial or cross border transfers, and we will ensure a similar degree of protection is afforded to it by implementing one of the following appropriate safeguards:
Your rights
We make all reasonable efforts to help ensure that the personal information we collect and store is as correct, complete, and up to date as it needs to be for its intended use.
We will rely on you to give us accurate information and to let us know about any changes.
In certain circumstances and depending on which privacy laws apply, you may have the right to ask to see your personal information, request its correction or deletion, check that it is being lawfully processed, request transfer of your information to another party, or object to or request restriction of its processing.
All deletion requests are subject to our global records retention schedule and applicable law.
You are entitled to withdraw consent for us to use the information listed above. Once we have received notification that you have withdrawn your consent, we will no longer use your information for that purpose, unless we have another legal basis for doing so. If you withdraw your consent, delete your information or if you do not provide information when requested, we may not be able to assess your suitability for career opportunities and it may impact our ability to fulfill the purposes set out above.
If you would like to exercise your rights in relation to your personal information, you can send a request to hr@manulife.com.
If, during the application or recruitment process, you wish to have your personal information deleted from our systems, please email hr@manulife.com with the subject line "Please remove me from your Applicant Tracking System database". We reserve the right to defer requests to delete information to satisfy the purposes for which it was collected or as required or allowed by law.
This privacy statement may be updated periodically to reflect changes in our privacy practices and regulatory requirements.
Inquiries/Contact
If you have any questions or concerns about our privacy practices, or related policies and procedures, please send an email to HRDataPrivacy@Manulife.com.
If you are based in the United Kingdom or the European Economic Area, Manulife Investment Management (Europe) Limited is the controller of your personal information for the purposes of applicable data protection law and so responsible for this Privacy Statement. You have the right to make a complaint at any time to the relevant data protection authority. We would, however, appreciate the chance to deal with your concerns before you approach the data protection authority. You can contact the Data Protection Officer by sending an email to DPO_Europe@Manulifeam.com.
If you are based in the Philippines and have any data privacy-related questions or concerns, you can contact the Data Protection Officer for Manulife Philippines, Manulife China Bank and Manulife Financial Plans, by sending an email to PHDataProtection@manulife.com.
Please Read Carefully – This contains important information about Privacy
Manulife Financial Corporation and its subsidiaries (collectively called “Manulife” or referred to as “our company”) in this Personal Information Collection Statement (“Privacy Statement”) are committed to protecting the privacy and security of all personal information and sensitive personal information (collectively called “personal information”) in our care. This Privacy Statement explains our company’s personal information handling practices and applies to any personal information that we obtain about you (directly from you or from third parties) during the application and recruitment process.
We encourage you to read this Privacy Statement and Manulife’s Global Privacy Policy before providing any personal information to us. At all times we reserve the right to amend this Privacy Statement.
We will collect, use, process, store, disclose and access your personal information in accordance with this Privacy Statement, and always in fair and legal ways.
What information we collect about you
We only collect personal information about you that we require for the purposes identified below. We may collect any of the following types of personal information:
- Identifiers such as: name, address, email address, telephone number, date of birth, national identification number (e.g., Social Insurance/Security Number), passport number, fingerprints and signatures
- Professional or employment-related information such as: employment history, education information, aptitude and psychometric assessment test results, professional licenses
- Demographic data such as: marital status, ethnicity, nationality, military status, gender, sexual orientation, citizenship, and disability status
- Information received from background checks, such as criminal, credit, education, and employment history, including information provided by third parties
- Health information
- Information relating to your use of our company products, services, benefits
- Information from social media sites to monitor for discussions of the company, our business, and about our fellow colleagues
- Other information required for regulatory, legal, and business reasons.
Personal information does not include anonymous or de-identified data.
As part of our application process, in some cases you will be given the choice of whether to provide us with certain information, and this will typically be noted at point of collection. For example, in the case of protected characteristic (e.g., ethnicity, gender, sexual orientation, citizenship and disability status), we collect information voluntarily for the purposes of supporting, attracting, engaging, developing, employing, reporting on, and promoting a diverse workforce, maintaining accurate employment records and administrative processes, and complying with government reporting and other regulatory requirements. When we are required by law to report data, we will not identify any specific individual.
How we use your information
We only use your personal information where applicable law permits or requires it in connection with carrying out our application and recruitment process, to comply with a legal obligation applicable to us for our legitimate business interests or the legitimate legal or business interests of third parties, or with your consent if applicable law requires consent. We use your personal information for the following or comparable purposes:
- To personalize your interactions with our recruiting and career websites
- To assess your suitability for a position to which you apply or future career opportunities
- To inform you about and consider you for other positions for which you may be suited and send you job alerts for which you signed up;
- To communicate with you through ChatBot, email, WhatsApp, SMS or other means you have selected;
- To verify your identity and information;
- To conduct background checks after a conditional offer of employment is made;
- To support you as an applicant, such as accessibility and accommodation requests;
- To manage the security and protection of the company and the health and safety of applicants, employees, officers and directors, customers or the public;
- To ensure adherence to our company’s policies;
- To understand our current and future employee and human resource needs and/or to improve our application, recruitment or employment processes;
- To support automated tools including but not limited to exams, prescreening evaluations and system processes;
- For internal investigations and reporting, data analysis, and surveys;
- For diversity, equity, and inclusion programs and initiatives purposes;
- To comply with legal and regulatory requirements, such as employment equity and other reporting;
- To assess conflict of interest issues;
- For other purposes related to your application and recruitment for employment.
We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. Analysis and/or processing of your information using data and analytics technologies and automated processing tools helps us to make decisions of your suitability for the position for which you apply, to automate repetitive tasks, to improve candidate experiences and to offer options such as chatbots. Where a decision is made using data and analytics technologies and/or automated processing and you wish to ask us about the reasons, principal factors and parameters that led to the decision, to correct information on which an automated decision was made or to review the decision, please contact HRDataPrivacy@manulife.com to initiate an inquiry.
How we access and disclose your information
Your personal information will, from time to time, be:
- Accessed by, and/or disclosed to, our company’s employees, contractors, and contingent workers globally while performing their duties in relation to your application or the recruitment process;
- Disclosed to law enforcement or other government agencies, or third party business partners, service providers, and/ contractors as required or permitted by law;
- Disclosed to third party business partners, service providers, and/or contractors who provide services to us, so they can assist us with the application or recruitment process.
When we disclose your personal information to third party business partners, service providers, and/or contractors we require them to protect it in ways that are consistent with our privacy policies and practices and not use it for their own commercial purposes.
Personal information collected by our company is not sold to any third parties.
How we safeguard your information
We take the security of your personal information seriously. We protect your personal information with security safeguards that are appropriate to the sensitivity of the information, and designed to prevent unauthorized access, release, modification, or use.
How long we keep your information
Your personal information will be kept only as long as needed to satisfy the purposes for which it was collected or as required by our records retention policy or allowed by law.
If you are not a successful candidate, your application data, including personal information, will be retained in accordance with our records retention policy, or for such other duration as required by applicable law.
How we transfer your personal information across borders
Where permitted by applicable law, your personal information may be subject to interprovincial or cross border transfers, and we will ensure a similar degree of protection is afforded to it by implementing one of the following appropriate safeguards:
- We will transfer your personal information to jurisdictions that have been deemed by the applicable government or governing body to provide an adequate level of protection for personal data
- We will use an agreement in a form approved by the applicable government or governing body to give personal information the same protection it has in your home jurisdiction.
Your rights
We make all reasonable efforts to help ensure that the personal information we collect and store is as correct, complete, and up to date as it needs to be for its intended use.
We will rely on you to give us accurate information and to let us know about any changes.
In certain circumstances and depending on which privacy laws apply, you may have the right to ask to see your personal information, request its correction or deletion, check that it is being lawfully processed, request transfer of your information to another party, or object to or request restriction of its processing.
All deletion requests are subject to our global records retention schedule and applicable law.
You are entitled to withdraw consent for us to use the information listed above. Once we have received notification that you have withdrawn your consent, we will no longer use your information for that purpose, unless we have another legal basis for doing so. If you withdraw your consent, delete your information or if you do not provide information when requested, we may not be able to assess your suitability for career opportunities and it may impact our ability to fulfill the purposes set out above.
If you would like to exercise your rights in relation to your personal information, you can send a request to hr@manulife.com.
If, during the application or recruitment process, you wish to have your personal information deleted from our systems, please email hr@manulife.com with the subject line "Please remove me from your Applicant Tracking System database". We reserve the right to defer requests to delete information to satisfy the purposes for which it was collected or as required or allowed by law.
This privacy statement may be updated periodically to reflect changes in our privacy practices and regulatory requirements.
Inquiries/Contact
If you have any questions or concerns about our privacy practices, or related policies and procedures, please send an email to HRDataPrivacy@Manulife.com.
If you are based in the United Kingdom or the European Economic Area, Manulife Investment Management (Europe) Limited is the controller of your personal information for the purposes of applicable data protection law and so responsible for this Privacy Statement. You have the right to make a complaint at any time to the relevant data protection authority. We would, however, appreciate the chance to deal with your concerns before you approach the data protection authority. You can contact the Data Protection Officer by sending an email to DPO_Europe@Manulifeam.com.
If you are based in the Philippines and have any data privacy-related questions or concerns, you can contact the Data Protection Officer for Manulife Philippines, Manulife China Bank and Manulife Financial Plans, by sending an email to PHDataProtection@manulife.com.