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Responsible and transparent use
of AI in our hiring

Frequently Asked Questions
At Manulife, technology helps us do what we do best: focus on people. We use data and digital tools – including AI – in thoughtful, responsible ways to make the hiring experience simpler, fairer, and more human. 

This page explains how AI may show up in your job search with us, what we expect from candidates, and the safeguards we have in place. 
 

How you can use AI as a candidate


We know AI tools are becoming part of everyday work and learning – and that includes preparing for your next role. Used the right way, they can support you in putting your best foot forward. 

Learn about Manulife, our purpose, and the work we do


Use AI to explore Manulife’s purpose, values, and business so you can better understand our work and decide whether the role is right for you.

Refine the clarity, structure, or tone of your résumé or cover letter


AI can help you polish the wording and organization of your résumé or cover letter, as long as the experiences and story shared are genuinely your own.

Practice interview questions to build confidence


You may use AI to rehearse interview questions and responses to help you feel more prepared and confident going into the conversation.
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These expectations help ensure a fair and level experience for everyone. 

Why work here?

What we don't support: 
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Creating or exaggerating skills, experience, or qualifications

 
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Completing role assessments or tasks using AI (unless explicitly allowed)

 
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Using AI tools during interviews to generate answers in real time

 
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Using voice cloning, deepfakes, or similar tools

 
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These expectations help ensure a fair and level experience for everyone.
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How we use AI in our hiring process

We use AI selectively and with care – always alongside human judgment. Our goal is to remove friction, support better decisions, and give our teams more time to focus on meaningful conversations with candidates. 
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A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.

Where AI may
be used

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  • Writing and reviewing inclusive job postings (with human review, always)

  • Helping match skills and experience to open roles

  • Streamlining parts of the application process for ease and accessibility

  • Highlighting how applications align with job requirements

  • Supporting certain assessments, where relevant to the role

  • Scheduling interviews more efficiently

You may be asked to consent to AI-supported steps during the process, and you'll always have transparency into when and how it's used.
You may be asked to consent to AI-supported steps during the process, and you’ll always have transparency into when and how it’s used.

Our approach to responsible AI

Every tool we use is evaluated through a responsible AI lens:

 
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People first

AI supports decision-making; it doesn’t replace it
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Fairness

We actively work to reduce bias
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Transparency

You’ll know when AI is involved
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Privacy & security

Your data is protected
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Accountability

Clear governance and oversight guide our use of technology
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What matters most

AI can support the process – but it doesn’t replace what really counts. We’re interested in hearing about the skills and experience you bring and the impact you’d like to make. We want to meet you, as yourself.

Have questions or need accommodations? 

Our recruiters are here to help. If you have questions about AI use or need support during the hiring process, let us know – we’ll work with you to ensure an inclusive and supportive experience.

Where will better take you

Find your fit!